Contact

We assess on the basis of the type of accommodation, the location and/or the furnishings of an accommodation. If you think your accommodation is eligible for Vipio, you can always submit it free of charge. You will then receive feedback from us within a few days.

The commission due to Vipio on a booking is exclusive of VAT

As the host, you will receive the travel price (minus commission) from the guests within 3 business days of the check-in date. Until then, the travel sum is safely in a third-party account.

If a landlord has to cancel a booking due to, for example, double bookings or (weather) conditions then as a landlord you are always responsible for reimbursing the guest. Our advice is to first try to find an alternative date for the guest. If a guest does not want to make use of this, then as a landlord you are responsible for the refund. On request we can speed up the payment of the booking so that you can immediately repay the tenant yourself. Please note: If you use an iCal link, make sure it is directly linked to ALL other websites where you can be booked! A link with for example only your own website is not enough. This will prevent double bookings as much as possible.

If you have registered your accommodation(s) with Vipio, you will normally receive a response from us within 3 working days. If you have not received a response then please check your spam folder (unwanted mail).

Vipio's offer consists of accommodations that have something special or something extra. We mainly look at the accommodation itself, the location and/or the interior. Unfortunately, we sometimes have to refuse accommodations because we don't think they are special enough.

Log in to Vipio and go to 'My hosting overview' via the menu. Here you will find all information about your bookings on Vipio.

At Vipio, you as a landlord can choose between 3 different cancellation packages that vary in flexibility. This way you can always choose a package that suits you as a host. To avoid cancellation fees we always advise tenants to first try to find an alternative date together with you as the host. If this is not possible then your chosen cancellation policy will apply.