How can we help you?

As the host, you will receive the travel price (minus commission) from the guests within 3 business days of the check-in date. Until then, the travel sum is safely in a third-party account.

If you have a no-show (a guest who booked but didn't check in on the booked date), you can send a message to verhuur@vipio.com. Your payment will remain unchanged, and the guest will not receive a refund.

This isn't possible. Vipio pays out within 3 business days of guest check-in.

If you believe something is wrong with a booking payment, please contact us at verhuur@vipio.com.

To change your bank details, please contact verhuur@vipio.com.

After logging in to Vipio, go to "Landlord Overview" and "Bookings" at the top. There, you'll find the commission invoice for each booking by clicking the down arrow (V) and then clicking "View Invoice."

Yes, after logging in to Vipio, go to "Landlord overview" and "Bookings" at the top. There you'll find a green button with "Download booking overview."

Like many other webshops, Vipio uses the online payment system of payment provider Adyen for payment transactions. This way of payment traffic is safer for both tenant and landlord. Because payments are made from Adyen's system, it is necessary for landlords to share their data with Adyen. Otherwise, a payout is not possible. Of course, this data is strictly private and will not be shared with others.

If a tenant cancels within 24 hours of booking, you as a landlord do not owe Vipio any commission. If a tenant cancels at a later time and receives part of their travel price back in the process, our commission will be deducted from the part of the travel price paid to landlords.

Since the guest booked via Vipio, any cancellation must also always be made through Vipio. The cancellation policy chosen by the host via Vipio applies. Because a cancellation is not free of charge, we advise the guest to first check with the host whether an alternative date can be arranged. Changing the booking date is free of charge. If the guest still wishes to cancel, we will initiate the cancellation process and notify the host. Please note: if a host accepts a cancellation directly under their own terms (outside of Vipio), the host is solely responsible for refunding the guest.

If a landlord has to cancel a booking due to, for example, double bookings or (weather) conditions then as a landlord you are always responsible for reimbursing the guest. Our advice is to first try to find an alternative date for the guest. If a guest does not want to make use of this, then as a landlord you are responsible for the refund. On request we can speed up the payment of the booking so that you can immediately repay the tenant yourself. Please note: If you use an iCal link, make sure it is directly linked to ALL other websites where you can be booked! A link with for example only your own website is not enough. This will prevent double bookings as much as possible.

After consultation with the guest, the stay date can be changed free of charge. Send an email with your booking number and the new date to verhuur@vipio.com.

In case of early departure, the full booking amount remains valid. No refunds will be made unless otherwise agreed with the guest.

No, Vipio always applies the platform's cancellation policy. However, hosts have the flexibility to choose their own policy. This ensures clarity and fairness for all users.

If a change occurs after the booking, you, as the host, will handle this directly with the guest. In that case, the payment or the amended booking confirmation will not be processed through Vipio.

Contact (one of) the guests immediately and offer a suitable alternative, such as a different date or accommodation. Ensure your calendars are synced to prevent recurrence. If the guest is unable to rebook, ensure that you have refunded the full travel amount to them within 24 hours of contacting them. Request payment information directly from the guest.

Because we understand that someone can make a mistake, we allow our users to cancel a booking within 24 hours without the cancellation rules applying. A user then only has to pay a 10% administration fee to Vipio.

Vipio's offer consists of accommodations that have something special or something extra. We mainly look at the accommodation itself, the location and/or the interior. Unfortunately, we sometimes have to refuse accommodations because we don't think they are special enough.

As a host you can change the basic data, prices, availability and photos of an accommodation on Vipio at any time. However, it is not possible to change the description of an accommodation. If something essential needs to be changed in this text, please send an e-mail to verhuur@vipio.nl.

As a host you can change the basic data, prices, availability and photos of an accommodation at any time. It is only not possible to change the description of an accommodation. If something essential needs to be changed in this text, please send an e-mail to verhuur@vipio.nl.

As a host you can change the basic data, prices, availability and photos of an accommodation in the permanent offer on Vipio at any time. However, it is not possible to change the description of an accommodation. If something essential needs to be changed in this text, please send an e-mail to verhuur@vipio.nl.

Yes, there are mandatory amenities and standards your accommodation must meet. These can vary by location, but basic amenities such as clean beds, functioning restrooms, and a safe environment are often required. Local laws and regulations may also impose specific requirements, such as fire safety. It's important to consult Vipio's guidelines and your local municipality for detailed requirements.

Yes, you can offer additional services like breakfast or bed linen rental. You can configure this during the listing process, for example, under "additional costs." Here you can indicate which extra services you want to offer and set the corresponding costs. This allows you to offer your guests extra comfort and increase your revenue.

To increase your property's visibility on Vipio, ensure you have a well-complete profile with attractive, professional photos and a detailed property description. Build positive reviews, offer competitive prices, and actively communicate with guests. Regularly updating your availability and using relevant keywords in your listing can also help you rank higher in search results.

Yes, you can set a security deposit for your accommodation. Please note: the (re)payment of the deposit is NOT handled through Vipio. You can set your security deposit in step 8 of creating a new accommodation, where you can set the additional costs. Here you can also specify how and when the deposit is paid. This allows you to cover any damage or other costs that may occur during your stay.

Log in to Vipio and go to 'My hosting overview' via the menu. Here you will find all information about your bookings on Vipio.

If a guest misbehaves, it's important to contact them immediately and address the situation professionally. Depending on the severity of the behavior, you may consider canceling the booking and asking the guest to leave. It's also advisable to notify Vipio and, if necessary, contact local authorities. Always ensure you clearly communicate and enforce your house rules.

No, it's currently not possible to send standard emails to guests from Vipio itself. You will receive the guest's contact information with each booking, so you can send additional information yourself if necessary.

If you have a double booking, contact the guests as soon as possible and offer a solution, such as alternative accommodations or different stay dates. If the booking needs to be canceled, you, as the host, are responsible for providing the guest with a full refund. Please note that any costs incurred by Vipio will be deducted from your payment.

You can request an overview of all your Vipio bookings. This can be done through your rental account, where you have access to a detailed overview of all reservations, including guest information, payment status, and stay dates. The overview can help you track and manage your bookings. Log in to your account, go to 'My Bookings' and click the 'My Booking Overview' button to view it and easily manage your bookings.

When booking through a booking platform (such as Vipio), you, as the host, enter into a direct agreement with the main guest. Even though payments are made via Vipio, the main guest actually pays you, the host, directly. As such, the host is the 'seller' and the main guest is the 'buyer'. Upon request by the main guest, you, as the 'selling' party, are legally obliged to provide a correct invoice (incl. VAT) for the total booking amount. Please note: this must include the TOTAL booking amount. For our commission, we will send you, the host, a separate (VAT) invoice and therefore is a separate agreement from the one you have entered into with the main guest.

You can use seasonal pricing. Set seasonal pricing in your provider dashboard under "Fixed Offer" and "Price" and click "Do you have a different price per season?" This allows you to adjust rates per period, weekend, or holiday.

If you accidentally open availability, a booking may come in. You are then obligated to honor it. So check your calendar regularly to avoid errors.

Yes, you can set a minimum number of nights to book. You can set this in your provider dashboard under "Guests." This makes it easy to determine the minimum stay. Go to "10. Availability" to configure your period-specific settings, including the minimum number of nights if this varies by period.

You can temporarily close your calendar. Please note that your listings will go offline once there are no more bookable periods left. Contact verhuur@vipio.com to discuss the options.

Yes, you can adjust the prices of your accommodations on Vipio through your provider dashboard. Go to 'Fixed Offer' and then 'Price' to adjust the rates as needed.

To add extra costs like final cleaning or bed linens, go to the "Basic Information" tab in your provider dashboard and then to "Additional Costs." Here you can specify additional costs per property, so guests can clearly see what extras are involved when booking.

You can book additional services through Vipio. You can add extra services like breakfast or bike rental to your listing through your provider dashboard. This way, you offer guests additional options during their stay.

Yes, you can automatically sync your calendar and rates with Vipio. This makes it easier to keep your availability and rates up-to-date without manual adjustments. Synchronization helps prevent double bookings and, if you use a channel manager, allows you to easily update your rates across multiple platforms.

Yes, Vipio can be integrated with your channel manager. This allows you to automatically sync your calendar, availability, and rates across platforms. This helps prevent double bookings and manage your rentals more efficiently. Contact Vipio for specific integration instructions with your channel manager.

"How it works: Log in to your Vipio account (desktop) and open your accommodation in the back office. Go to Fixed offer → Availability (point 10) and click on ‘Synchronize calendar’. Choose whether you want to import a calendar (paste the iCal URL from another platform) or export (use the Vipio URL on another platform). Save your settings and check whether reservations are correctly synchronized. ℹ️ Note: iCal synchronization is not a live connection. It may take a few minutes before bookings are visible, depending on the platform."

Een selectie van mogelijke koppelingen: Booking Experts, Mews, Cubilis, Qenner, Tommy, Recranet, RoomRaccoon, Maxxton, MyTourist, Siteminder. En meer.. vraag naar de mogelijkheden!

Your property is not insured through Vipio. As a landlord, it's up to you to arrange your own insurance, such as buildings and contents insurance.

Yes, it is possible to set a deposit via Vipio; you can mention in your listing that you require a deposit, but the handling and payment of it must be arranged by yourself outside the platform.

No, it is not possible to have a negative review removed unless the content violates our guidelines (for example, offensive or inappropriate language).

No, as a host, it is not possible to review guests on Vipio. Our platform focuses on collecting guest reviews of accommodations to help future visitors make a decision.

If a guest leaves a negative review in error, please contact us at info@vipio.com so we can assess whether the review violates our guidelines.

DAC7 applies to digital platforms that facilitate payments for sellers, including accommodation hosts, and that offer services in the EU. It requires platforms to report sellers' tax information to tax authorities to ensure compliance with tax obligations. This is intended to prevent tax fraud. As a host or seller operating through a digital platform, you must ensure that your tax information is reported correctly. This applies to both private and business hosts.

You can find your RSIN and Chamber of Commerce number in your Chamber of Commerce registration or on official documents such as your tax return. This information is usually included in the Chamber of Commerce extract or other business-related documents you received when you registered with the Chamber of Commerce.

By the end of each year, the DAC7 data must be complete in your Vipio account.

You can find your cadastral information on the designated website. Enter your postal code and house number there to obtain the correct details.

As a host, you must pay tourist tax, unless your property is located in an area where this doesn't apply. The tax is often levied by the municipality and must be paid by the guest. It's important to check with your local municipality exactly how this works, how to collect and remit the tax, and what rate applies. For more details, please visit your municipality's website.

In many cases, you must register your accommodation with the municipality, especially if you rent it out for short periods (such as vacation rentals). Regulations vary by municipality, so it's important to consult local laws. You may need to apply for permits and pay taxes, such as tourist tax. Check with your municipality for the requirements for registering a vacation rental.

To comply with DAC7 reporting requirements, as a landlord, you must report your income from digital platforms to the tax authorities. This means that if you rent out your accommodation through a platform like Vipio, the platform will collect the necessary data about your income and forward it to the tax authorities. Make sure your tax information is correct and up-to-date so the platform can report your data.

No, unfortunately, Vipio can't help with this. For questions about billing or taxes, we recommend contacting your accountant or financial advisor.

Deleting your account is not possible. However, you can deactivate it. Contact us at verhuur@vipio.com.

If you're having technical issues with your account, please contact us at verhuur@vipio.com. Provide a detailed description of the problem so we can help quickly.

Provide guests with an excellent experience through clean, well-maintained accommodations and clear communication. Respond quickly and courteously to questions and requests. Respond professionally to less-than-positive experiences by being understanding and resolving any issues. A personal and hospitable approach leads to higher ratings and greater trust with future guests.

The better your amenities meet the needs of your target audience, the more appealing your property becomes. A personal touch, such as a welcome basket with local products, leaves a good impression. Handy extras like good Wi-Fi, a smart TV, or board games enhance comfort. Additional services like breakfast, bike rentals, or a stocked minibar also make your stay more special. Finally, luxurious amenities like a jacuzzi, sauna, or fireplace create a unique experience and help guests distinguish your property from the rest.

Increase your occupancy rate in the low season through flexible prices, attractive extras, last-minute deals, improved visibility on Vipio, targeted marketing to specific target groups and using positive reviews