Frequently asked questions

General

What should I do if I want to rent out my accommodation through Vipio?

Thank you for offering your special accommodation through Vipio. You can offer your accommodation through www.vipio.com/nl/aanbieden. We will then review your accommodation as soon as possible.

What are the costs of renting through Vipio?

Registering and offering an accommodation on Vipio is free of charge. You will only pay 10% commission (excluding VAT) when your accommodation is booked (via fixed offer or daily offer).

When is an accommodation special enough to offer at Vipio?

We assess on the basis of the type of accommodation, the location and/or the furnishings of an accommodation. If you think your accommodation is eligible for Vipio, you can always submit it free of charge. You will then receive feedback from us within a few days.

How can I link my Vipio calendar with the calendar of another website?

If your accommodation can be booked on multiple platforms, you obviously want to avoid double bookings. You can do this by linking the calendars of the various booking websites with an iCal (iCalendar). It is important that you always synchronize your calendar with ALL booking sites (e.g. Booking.com and Airbnb).

Create a connection with iCal - Import and export calendar

. Follow the next steps to link the Vipio calendar with the calendar of another website:

1. Log in to your Vipio account (via your desktop) and go to the 'back office'
2. Go to your accommodation and click on the 'edit' icon
3. Then click on 'fixed offer' at the top of the screen and scroll to point 10 'availability'
4. Click again on the icon of 'edit'
5. Select the green button 'sync calendar' and give the calendar you are going to import a name
.
Export: Use this url (or link) to export the availability from Vipio to another iCal calendar. If a booking comes in through our platform, this booking will also be processed in the other calendar.

Import
: Paste the url of the calendar you want to import into Vipio here. Bookings that come in through another platform will then be processed directly in Vipio's calendar.

6.
6. Click on 'save'
7. Check in the calendar at point 10 whether the bookings from other platforms are in the Vipio calendar. If this is the case then the different platform calendars are linked. If not, please contact Vipio at info@vipio.com.

Note: Synchronizing with iCal is not a live link. It can take up to several minutes before a Vipio booking is visible in another calendar and vice versa. How often a calendar is imported or exported differs per platform.

Create a connection with a Channel Manager
.
To create a link with a channel manager, contact Vipio at sales@vipio.com. We will then contact your channel manager to create the link.

Payout

How high is Vipio's commission?

Registering and offering an accommodation on Vipio is free of charge. You will only pay 10% commission (excluding VAT) when your accommodation is booked (via fixed offer or daily offer).

Does the commission include or exclude VAT?

The commission due to Vipio on a booking is exclusive of VAT

When will I be paid on a booking?

When a booking is made, the landlord will immediately receive 50% (minus 10% commission) of the total travel price from us. The remaining 50% will be transferred within 3 working days after the check-in date.

Why do I have to share my details with Adyen when making a payout?

Like many other webshops, Vipio uses the online payment system of payment provider Adyen for payment transactions. This way of payment traffic is safer for both tenant and landlord. Because payments are made from Adyen's system, it is necessary for landlords to share their data with Adyen. Otherwise, a payout is not possible. Of course, this data is strictly private and will not be shared with others.

Cancellation

Does Vipio have its own cancellation policy?

At Vipio, you as a landlord can choose between 3 different cancellation packages that vary in flexibility. This way you can always choose a package that suits you as a host. To avoid cancellation fees we always advise tenants to first try to find an alternative date together with you as the host. If this is not possible then your chosen cancellation policy will apply.

Do I pay commission if someone cancels?

If a tenant cancels within 24 hours of booking, you as a landlord do not owe Vipio any commission. If a tenant cancels at a later time and receives part of their travel price back in the process, our commission will be deducted from the part of the travel price paid to landlords.

What if someone cancels directly with me and not with Vipio?

Because a tenant has booked through Vipio, a cancellation must in principle always take place through Vipio. We apply the cancellation conditions of Vipio. Because a cancellation is not free of charge, we initially advise the tenant to try to find an alternative date together with the landlord. If a tenant really wants to cancel, we will initiate the process and inform the landlord. Please note that if a landlord accepts a cancellation from a tenant who has booked through Vipio, the landlord is responsible for reimbursing the tenant.

What if I need to cancel a booking as a landlord?

If a landlord has to cancel a booking due to, for example, double bookings or (weather) conditions then as a landlord you are always responsible for reimbursing the guest. Our advice is to first try to find an alternative date for the guest. If a guest does not want to make use of this, then as a landlord you are responsible for the refund. On request we can speed up the payment of the booking so that you can immediately repay the tenant yourself. Please note: If you use an iCal link, make sure it is directly linked to ALL other websites where you can be booked! A link with for example only your own website is not enough. This will prevent double bookings as much as possible.

Can someone cancel for free within 24 hours?

Because we understand that someone can make a mistake, we allow our users to cancel a booking within 24 hours without the cancellation rules applying. A user then only has to pay a 10% administration fee to Vipio.

Available accommodations

When will I hear when my accommodation has been approved by Vipio?

If you have registered your accommodation(s) with Vipio, you will normally receive a response from us within 3 working days. If you have not received a response then please check your spam folder (unwanted mail).

Why is my accommodation not approved?

Vipio's offer consists of accommodations that have something special or something extra. We mainly look at the accommodation itself, the location and/or the interior. Unfortunately, we sometimes have to refuse accommodations because we don't think they are special enough.

Can I change the text of my accommodation(s) on Vipio?

As a host you can change the basic data, prices, availability and photos of an accommodation on Vipio at any time. However, it is not possible to change the description of an accommodation. If something essential needs to be changed in this text, please send an e-mail to verhuur@vipio.nl.

Can I change or add a new photo to my accommodation on Vipio myself?

As a host you can change the basic data, prices, availability and photos of an accommodation at any time. It is only not possible to change the description of an accommodation. If something essential needs to be changed in this text, please send an e-mail to verhuur@vipio.nl.

Can I change the price of my accommodation(s) on Vipio itself?

As a host you can change the basic data, prices, availability and photos of an accommodation in the permanent offer on Vipio at any time. However, it is not possible to change the description of an accommodation. If something essential needs to be changed in this text, please send an e-mail to verhuur@vipio.nl.

Reservations

Can I communicate with the tenant after a booking?

At the time of booking both the tenant and the landlord receive a booking confirmation from us. This confirmation contains the contact details of the tenant and landlord respectively. This way you can contact each other after booking.

Where can I find my bookings?

Log in to Vipio and go to 'My landlord overview' via the menu. Here you will find all information about your bookings on Vipio.

Ben ik verplicht een (BTW) factuur te verstrekken?

Bij een boeking op een boekingsplatform (zoals Vipio) sluit je als verhuurder een rechtstreekse overeenkomst met de huurder. Ondanks dat de betalingen via Vipio verlopen, betaalt de huurder feitelijk gezien direct aan jou als verhuurder. De verhuurder is dan ook de 'verkoper' en de huurder de 'koper'. Als een gast hier om vraagt dan ben je als 'verkopende' partij wettelijk verplicht om voor de gehele reissom een correcte factuur (met BTW) beschikbaar te stellen. Let op: dit moet voor de GEHELE reissom. Voor onze commissie sturen wij jou als verhuurder een aparte (BTW)factuur en dat staat dus los van de overeenkomst die je hebt met de verhuurder.